Privacy Policy

1. Introduction

PrecisionPro Pest Solutions (“PrecisionPro,” “we,” “us,” or “our”) is a family-owned pest control company based in Ottawa, Ontario, Canada. We are committed to protecting the privacy of visitors to our website at precisionpropest.ca (the “Site”) and of the customers we serve.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Site, request a quote, book a service, or otherwise contact us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our Site or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or submit your information to us.

2. Information We Collect

We only collect the personal information we need in order to respond to your requests and provide our pest control services.

Information you provide to us

When you fill out a quote or contact form, call us, email us, or book a service, we may collect:

• Your full name;
• Your phone number and email address;
• Your property or service address and details about the pest issue you are experiencing;
• Any other information you choose to include in a message or during a phone conversation.

Information collected automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies, including:

• Your IP address and general geographic location;
• Your browser type, device type, and operating system;
• The pages you view, links you click, and the date and time of your visit;
• The website or search term that referred you to our Site.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide quotes and estimates;
• To schedule, deliver, and follow up on pest control services;
• To communicate with you about appointments, service reminders, and account matters;
• To process payments and maintain service records;
• To improve our Site, services, and customer experience;
• To send you information about our services or promotions, where you have consented to receive it (you may opt out at any time);
• To comply with legal obligations and protect our legal rights.

We will not use your personal information for any purpose that is materially different from the purposes described above without first obtaining your consent.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to function properly and to help us understand how visitors use the Site. A cookie is a small text file stored on your device.

We use these tools, which may include Google Analytics, Google Tag Manager, and Google Ads conversion tracking, to measure Site traffic, understand which pages are most useful, and improve our marketing. These services may set their own cookies and collect information such as your IP address and browsing activity. Their use of information is governed by their own privacy policies.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site. To learn more about how Google uses data, visit policies.google.com/technologies/partner-sites.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: With trusted third parties who perform services on our behalf — such as website hosting, scheduling, payment processing, and analytics — and who are obligated to protect your information;
• Legal requirements: When required to do so by law, subpoena, or other legal process, or to protect the rights, property, or safety of PrecisionPro, our customers, or others;
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your information would remain subject to this Privacy Policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with our legal, accounting, and tax obligations. When your information is no longer required, we securely delete or anonymize it.

7. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, disclosure, or modification. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Under PIPEDA and applicable privacy laws, you have the right to:

• Access the personal information we hold about you;
• Request correction of information that is inaccurate or incomplete;
• Withdraw your consent to our use of your information, subject to legal or contractual restrictions;
• Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

9. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our Site and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: